What PII do we collect?
When ordering or registering on our site you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. We collect information from you when you register on our site, place an order, subscribe to a newsletter, use communication services, fill out a form or enter information on our site.
How do we use your information?
When you supply us with your personal information we will use it only for the express purpose for which it was collected: for creating or updating your account or for your request for information, products or services.
We may use the information we collect from you in the following ways:
● To personalize your user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
● To allow us to better service you in responding to your customer service requests.
● To administer a contest, promotion, survey or other site feature.
● To quickly process your transactions.
● To send periodic emails regarding your order or other products and services.
At times we may retain third parties to analyze data we collect, including personal information, to help us improve our products and services and our website. Also, we may provide certain suppliers with some of your personal information to enable delivery to you of our products or services you have requested. These third parties, including suppliers, share our privacy concerns and are not authorized to use your personal information in any other way.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use virus and malware scanning and detection programs and other programs designed to insure the security of our site and protect the site from hacking and other illegal intrusions/activities. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third party links
We do not include or offer third party products or services on our website.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
Privacy Protection Acts
Users are able to change their personal information:
● By emailing us
● By calling us
● By logging in to their account
● By chatting with us or sending us a ticket
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It is also important to note that we allow third party behavioral tracking. COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under thirteen, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of thirteen or knowingly accept Personally Identifiable Information from children under thirteen. Users under eighteen may use the Site only with permission of a parent or guardian.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will notify the users via email within 7 business days should a data breach occur. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
● Send information, respond to inquiries, and/or other requests or questions.
● Process orders and to send information and updates pertaining to orders
● We may also send you additional information related to your product and/or service.
● Market to our mailing list or continue to send emails to our clients after the original
transaction has occurred
To be in accordance with CANSPAM we agree to the following:
● NOT use false, or misleading subjects or email addresses
● Identify the message as an advertisement in some reasonable way
● Include the physical address of our business or site headquarters
● Monitor third party email marketing services for compliance, if one is used.
● Honor opt-out/unsubscribe requests quickly
● Allow users to unsubscribe by using the link at the bottom of each email
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@olivia+poppy.com and we will promptly remove you from ALL correspondence.
General Data Protection Regulation
The GDPR is the European Union’s data privacy law which impacts how all companies (big and small) collect and handle personal data about their European customers. It applies to any company that handles the personal data of residents in the European Economic Area. However, because OLIVIA+POPPY strongly believes in data protection and privacy, it will give our buyers the rights afforded by the GDPR to control their personal data, wherever they live.
The GDPR gives rights to identified or identifiable persons, including buyers visiting stores to:
● Deletion (erasure) of their personal data. Data subjects have the right to request that their personal data be erased in certain circumstances. Personal data cannot be erased when it is associated with a pending order, or associated with an order made fewer than 180 days before the request (the usual window in which a buyer can make a chargeback) When processing a request for erasure, OLIVIA+POPPY will anonymize the personal data of the buyer, but keep non-personal data such as revenue information and order details. Order details that are retained include the gateway to process payment, time of sale, amount paid, currency, subtotal, shipping cost, taxes added, shipping method, item quantity, item name, SKU, and payment method.
● Correction (rectification) of their data. Data subjects have the right to correct incomplete, or inaccurate personal data held or processed.
● Access to their data.
● Data Portability. If data is requested, the data will be provided in a commonly used and machine-readable format.
What data does the GDPR apply to?
Under the GDPR, personal data means any information relating to a data subject. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as:
● Identification Number
● Location Data
● Online identifier (such as IP address or cookie ID)
Legal Basis for Processing
The GDPR sets out a list of possible legal bases under which personal data may be processed. These reasons include:
● Contractual obligations
● Legal obligations
● The publics interests
● Legitimate interests of the controller or third party, balanced against the rights of the data subject.
Consent of the data subject means that the data subject has agreed to the processing of their personal data with a clear affirmative action. The agreement must be:
● Freely given
In certain cases, however, the law may additionally require consent for certain types of processing (for example, when placing or retrieving cookies on a device). In such cases, the merchant is also responsible for obtaining appropriate consent.
Disclosures to Third Parties
We will never independently sell personal data for commercial purposes. However, OLIVIA+POPPY does disclose personal data to third parties or allow third parties to access personal data to help provide services for example, to:
● Store platform data
● Operate the forums and other portions of OLIVIA+POPPY’s website
● Respond to and manage support inquiries
We also provide information to third parties then legally required to do so. Where OLIVIA+POPPY believes it is legally required to provide information, and not legally prohibited from disclosing the existence of the legal order, it will notify the data subject and give the data subject a chance to seek a protective order.
Data Protection and Security
Under the GDPR we are required to implement appropriate technical and organizational measures. We have implemented the controls and processes identified in the GDPR, including:
● Anonymizing and encrypting personal data
● Ensuring confidentiality, integrity, availability, and resilience of processing systems
● Restricting who may access personal data
● Ensuring availability and access to personal data in the event of a physical or technical incident
● Performing regular testing, assessments, and evaluation of technical and organizational security measures